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Privacy Policy

Votre vie privée est importante pour nous. Notre politique est de respecter votre vie privée et de nous conformer à toute loi et réglementation applicable concernant les informations personnelles que nous pouvons collecter à votre sujet, y compris sur notre site web, https://sturcotte.com, et les autres sites que nous possédons et exploitons.

Les informations personnelles sont toutes informations vous concernant qui peuvent être utilisées pour vous identifier. Cela inclut des informations vous concernant en tant que personne (telles que le nom, l’adresse et la date de naissance), vos appareils, les détails de paiement, et même des informations sur la façon dont vous utilisez un site Web ou un service en ligne.

In the event that our site contains links to third-party sites and services, please be aware that these sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information on how they collect and use personal information. This privacy policy does not apply to any of your activities after leaving our site.

This policy is effective as of July 10, 2026

Last updated: July 10, 2026

Information we collect

The information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide to us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices when accessing our products and services.

Log data

When you visit our website, our servers may automatically record standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not receive notice of such errors, even at the time they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying on its own, it may be possible to combine it with other data to personally identify individual persons.

Device data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

  • Device type
  • Operating system
  • Geolocation data

The data we collect may depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to find out what information they make available to us.

Personal information

We may ask you for personal information—for example, when you submit content to us or when you contact us—which may include one or more of the following:

  • Name
  • Email
  • Phone/mobile number

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason to do so. In such cases, we only collect personal information that is reasonably necessary to provide our services.

Collection and use of information

We may collect personal information when you do any of the following on our website:

  • Use a mobile device or web browser to access our content
  • Contact us by email, social media, or any similar technology
  • When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be processed in a manner incompatible with these purposes:

  • to provide you with the core features and services of our platform
  • to get in touch and communicate with you

We may voluntarily combine voluntarily provided and automatically collected personal information with general information or research data we receive from other reliable sources. For example, our marketing and market research activities may reveal data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it by commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

While we will do our best to protect the personal information you provide to us, we advise you that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for choosing any password and its overall security strength, ensuring the security of your own information within the limits of our services. For example, by ensuring you do not make your personal information publicly available via our platform.

How long we keep your personal information

We retain your personal information only for as long as we need it. This period of time may depend on what we use your information for, in accordance with this privacy policy. For example, if you provided us with personal information such as an email address when contacting us about a specific inquiry, we may retain that information for the duration of your inquiry remaining open as well as for our own records so that we can effectively process similar inquiries in the future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific or historical research, or statistical purposes.

Children’s privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under the age of 13.

Your rights and control of your personal information

Your choice: By providing us with personal information, you understand that we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You are not required to provide us with personal information; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about another person, you represent and warrant that you have that person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including by granting discounts or other benefits, or imposing penalties, or providing you with a different level or quality of goods or services.

Notification of data breaches: We will comply with the laws applicable to us in the event of a data breach.

Complaints: If you believe we have breached a relevant data protection law and wish to file a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, stating the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribing from communications: You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the opt-out mechanisms provided in the relevant communication. For example, you can click the “unsubscribe” link included in any marketing email we send you, reply “STOP” to any SMS message we send you, visit https://sturcotte.com, or contact us directly using the details provided in this privacy policy. In some cases, we may request additional information to verify your identity before processing your opt-out request.

Please note that even if you opt out of communications, we may still contact you when necessary for non-promotional purposes, including to manage your account, respond to your service requests, or provide important updates regarding the use of our services.

Use of cookies

We use “cookies” to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so that we can understand how you use our site. This helps us serve you content based on the preferences you have specified.

Please refer to our Cookie Policy for more information.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information in accordance with this policy, which they will be required to respect as it is the basis for any ownership or use rights we have over that information.

Limits of our policy

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and policies of these sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link through which you access this privacy policy.

If required by law, we will obtain your permission or give you the opportunity to opt in or opt out, as applicable, to any new use of your personal information.

Additional information to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)

Additional scope of personal information

In accordance with PIPEDA, we expand our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your opinions and views (such as those expressed online or via a survey), the opinions others have of you, as well as any personal correspondence you may have with us. While this information does not identify you directly, please note that it may be combined with other information for that purpose.

Since PIPEDA uses the term personal information using the phrase “Personally Identifiable Information” (PII), any reference to personal information and PII in this privacy policy, as well as in official communications from Stéfanie Turcotte-Côté inc., are intended to be equivalent in all aspects and in every possible way.

Valid consent

When you give us your consent to collect and use your personal information for specific purposes. You may withdraw your consent at any time using the means we make available to you; however, this will not affect the use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contacting us, so you consent to your name and email address being used so that we can respond to your request. Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization’s activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting.

When you agree to receive marketing communications from us, we will do so only on the basis of your express consent or until you ask us to stop doing so, which you can do at any time.

While you may request the deletion of your contact details at any time, we cannot recall an email we have already sent. If you have further questions on how to withdraw your consent, please do not hesitate to contact us using the details provided in the “Contact Us” section of this privacy policy.

International transfers of information

While Stéfanie Turcotte-Côté inc. strives to keep, store, and process customer data in locations in Canada, it may use agents or service providers located in the United States (US), the European Economic Area (EEA), or the United Kingdom (UK) to collect, use, retain, and process personal information in connection with the provision of services. While we make every effort to ensure that personal information receives the same level of security in any other jurisdiction as it would in Canada, please note that privacy protections under US laws may not offer the same adequacy.

Customer data rights

While PIPEDA does not contain an extensive set of consumer rights, it grants consumers the right to:

  • Access the personal information that organizations hold about them;
  • Correct inaccurate or outdated personal information held by the organization (or, if this is not possible, delete the inaccurate personal information).
  • Withdraw their consent to any activity for which they have given their consent (for example, direct marketing or cookies).

Right to withdraw consent

When you give us your consent to collect and use your personal information for specific purposes. Subject to certain restrictions, you may, at any time, refuse to give your consent or continue to consent to the collection, use, or disclosure of your personal information by notifying us at the email address below in the “Contact Us” section. Withdrawal of consent may affect our ability to provide or continue to provide services.

Customers cannot refuse the collection, use, and disclosure of their personal information if this information is necessary to:

  • be collected, used, or disclosed as required by law;
  • comply with the terms of any contractual agreement; and
  • be collected, used, or disclosed in accordance with all regulations, including self-regulatory organizations.

While you may request the deletion of your contact details at any time, we cannot recall an email we have already sent. If you have further questions on how to withdraw your consent, please do not hesitate to contact us using the details provided in the “Contact Us” section of this privacy policy.

Right of access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you must submit your access request in writing and pay a minimal fee of $30.00.

If a fee seems unfair, you have the right to complain. We reserve the right to decide how we disclose copies of your PII. We will take all necessary steps to respond to your request within 30 days of receipt. Otherwise, we must inform you of our inability to do so before the 30-day period expires if:

  • complying with this deadline would unreasonably interfere with our business activities; or
  • the time required to undertake the consultations necessary to respond to the request would make it impossible to meet the deadline.

We may also extend the deadline based on the time required to convert the personal information into an alternative format. In these circumstances, we will inform you of the delay within the first 30 days and explain the reason for it.

Right of rectification under PIPEDA

You may request the correction of any factual errors or omissions in your PII. We will ask you to provide evidence to support your request. Under PIPEDA, an organization must amend the information, if necessary, if you successfully demonstrate that it is incomplete or inaccurate.

You may contact us at any time using the information provided in the “Contact Us” section of this privacy policy if you believe your PII in our systems is incorrect or incomplete.

If we are unable to agree on amending the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.

Compliance with the ten privacy principles of PIPEDA

This privacy policy complies with the requirements of PIPEDA and the ten privacy principles, which are as follows:

  • Accountability. Stéfanie Turcotte-Côté inc. is responsible for the PII under its control and will designate one or more individuals to ensure organizational accountability for compliance with the ten privacy principles of PIPEDA, whose contact details are included below. All staff are responsible for protecting customers’ personal information.
  • Identifying Purposes. Stéfanie Turcotte-Côté inc. identifies the purposes for which personal information is collected at or before the time the information is collected.
  • Consent. Consent is required for the collection, use, or disclosure of personal information by Stéfanie Turcotte-Côté inc., unless required or permitted by PIPEDA or another law. Additionally, when customers access a product or service we offer, consent is deemed granted. Express consent may be obtained verbally, in writing, or by electronic means. Alternatively, consent may be implied by customers’ actions or continued use of a product or service after notification by Stéfanie Turcotte-Côté inc. of changes.
  • Limiting Collection. The personal information collected will be limited to that which is necessary for the purposes identified by Stéfanie Turcotte-Côté inc.
  • Limiting Use, Disclosure, and Retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will only retain personal information for as long as necessary to fulfill the purposes for collecting that information and to comply with all legal requirements.
  • Accuracy. Personal information will be maintained by Stéfanie Turcotte-Côté inc. in an accurate, complete, and up-to-date format, as needed for the purpose(s) for which the personal information was collected.
  • Safeguards. We will protect personal information with security measures appropriate to the sensitivity of that information.
  • Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information explaining our policies, standards, or codes.
  • Individual Access. We will inform customers of the existence, use, and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may request written requests for access to personal information and, in most cases, we will respond within 30 days of receipt of such requests. Customers can verify the accuracy and completeness of their personal information and request the correction or update of personal information, where appropriate.
  • Challenging Compliance. Customers are invited to ask any questions or inquiries regarding our compliance with this privacy policy and the requirements of PIPEDA using the contact details provided in the “Contact Us” section of this privacy policy.

Anti-spam legislation

Our email interactions with our customers comply with Canadian anti-spam legislation. The company does not send unsolicited emails to individuals with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties. From time to time, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our website by connecting to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share personal information with them.

Inquiries, reporting, and escalation

To enquire about Stéfanie Turcotte-Côté inc.’s privacy policy, or to report violations of user privacy, you may contact us using the details in the “Contact Us” section of this privacy policy.

If we are unable to resolve your issue to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca

Contact us

For any questions or concerns regarding your privacy, you can contact us using the following details:

Stéfanie Turcotte-Côté
https://sturcotte.com/#contact/